Employment

Key Responsibilities

In this role, you will lead our service department team to deliver top-tier maintenance, repairs, and customer care. Your main responsibilities will include:

• Department Leadership: Oversee daily operations of the service department, managing and mentoring service advisors, technicians, and support staff to achieve high productivity and efficiency.

• Customer Relations: Ensure exceptional customer satisfaction (CSI) by greeting guests, addressing complex inquiries, and resolving customer concerns or escalations with professionalism.

• Workflow Management: Schedule and coordinate service appointments, manage repair workflows, and conduct quality control checks to ensure vehicles are fixed right the first time.

• Financial Performance: Monitor and drive department profitability by managing labor rates, technician efficiency, parts coordination, and operational expenses.

• Compliance & Safety: Ensure the service shop strictly adheres to safety regulations, environmental standards, and manufacturer warranty policies.

• Training & Development: Encourage and facilitate continuous training and certification programs for technicians and advisors.

Qualifications

We are looking for a strong leader with technical expertise and a passion for outstanding customer service.

• Experience: Proven experience as an Automotive or Powersports Service Manager, Assistant Manager, or similar field.

• Leadership Skills: Strong team-building, communication, and interpersonal skills with the ability to motivate a diverse team.

• Technical Aptitude: Deep understanding of vehicle mechanics, diagnostics, and industry-standard repair times.

• Systems Knowledge: Familiarity with Dealership Management Systems (DMS) and service scheduling software.

• Licensing: Valid motorcycle license is an asset.

What’s in it for YOU?

We offer a competitive compensation package and a highly supportive work environment:

• Financial & Security: Pension plan, Canada Life Group Benefits, and a Maternity Leave Top-Up Program.

• Perks: Employee pricing on all Hickman Automotive Group vehicles and motorcycles.

• Growth & Learning: Support and encouragement for further education, career advancement opportunities, and collaborative coalition groups to pitch new ideas.

• Culture: A collaborative, team-driven environment, employee recognition programs, team-building events, and an Employee Assistance Program (EAP).

How to Apply

If you want a career that offers great benefits in a positive and enthusiastic work environment, please submit your cover letter and resume to the contact below.

Responsibilities:

• Knowledge of and adherence to established sales processes and procedures and the ability to secure quality appointments.
• Effectively relate to customers of all backgrounds and focus on customer enthusiasm.
• Knowledge of company products (prices, models, series, options, warranties, vehicle maintenance, colors, standard equipment, specifications, etc.)
• Network by following up with prospects and asking for referrals.
• Counsel customers (their likes, dislikes, and needs).
• Demonstrate polished communication skills with customers including the ability to present the dealership's products and pinpoint customers' needs by interviewing and questioning.
• Must calculate cost allowances, fees, taxes, and down payments to arrive at the price of a vehicle.
• Must work with the Sales Manager in completing each sales contract to meet customers' needs.
• In conjunction with the Sales Manager, determine personal sales goals and the methods by which those goals will be met, which affords the Sales Associate a structured method of building a clientele and achieving success.
• Work systematically not only in the sales process but also in the process of handling the many administrative requirements of the position (ex. paperwork, reports, plans, and the maintenance of a prospect and owner follow-up system).
• Continual learning of new approaches to sales, new information regarding products, new administrative efficiencies, and customers.

Qualifications:

• Works readily with numbers and can discuss the company's products with accuracy and assurance.
• Requires building strong interdepartmental relationships, particularly with F&I department, and paying close attention to the requirements of those departments within the process of selling.
• Friendly, outgoing personality.
• Motorcycle license is an asset.
• Experience with Point-of-Sale, computerized inventory systems, and scheduling software considered an asset.
• Knowledge of motorcycle components an asset. The commitment to continually develop this knowledge is a requirement.

What's in it for YOU? 

• Collaborative team-driven environment
• Growth within the company
• Maternity Leave Top-Up Program
• Canada Life Group Benefits
• Employee pricing on all Hickman Automotive Group vehicles/motorcycles
• Pension plan
• Employee Recognition programs
• Support and encouragement for employees to further improve their education
• Employee Assistance Program
• Team-Building Events
• And much more!

Responsibilities

In this role, you will be the face of our merchandise and customer service department. Your main responsibilities will include:

• Customer Experience: Greet customers immediately in a courteous, friendly manner, and provide exceptional service.

• Sales & Assistance: Assist customers with merchandise selection and provide helpful fashion feedback.

• Transactions: Efficiently process cash and credit card payments while maintaining cash register accuracy. Handle phone transactions quickly and politely.

• Inventory & Displays: Maintain clean, current, and appealing merchandise displays. Notify customers promptly when special orders or back-ordered items arrive.

• Events & Outreach: Maintain updated customer mailing lists and assist with the set-up, organization, and staging of special events (e.g., Open Houses, HOG activities, fashion shows).

• Professional Development: Complete ongoing training as required.

Qualifications

We are looking for a team player who brings positive energy and a strong work ethic.

• Personality: Friendly, outgoing, and customer-oriented.

• Experience: Prior experience in customer service is considered a strong asset.

• Physical Capability: Ability to lift up to 40 lbs.

What’s in it for YOU?

We offer a competitive compensation package and a highly supportive work environment:

• Financial & Security: Pension plan, Canada Life Group Benefits, and a Maternity Leave Top-Up Program.

• Perks: Employee pricing on all Hickman Automotive Group vehicles and motorcycles.

• Growth & Learning: Support and encouragement for further education, career advancement opportunities, and collaborative coalition groups to pitch new ideas.

• Culture: A collaborative, team-driven environment, employee recognition programs, team-building events, and an Employee Assistance Program (EAP).

How to Apply

If you want a career that offers great benefits in a positive and enthusiastic work environment, please submit your cover letter and resume to the contact below.